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Take This Job and Love It
By Erika Blaney, Vice President, Marketing About 100 million people hold full-time jobs in the United States, but only 30 million of those employees say they are engaged in their work. This is not a...
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Guest Post: Are you Creating Winners – or Losers?
By Joel MacCharles, Vice President of Innovation at AIC@JambalayaJoel; & @WellPreserved Survivor changed everything (at least in my mind). When people think of Survivor, many credit (or blame) it...
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How To Use Gamification To Improve Call Center Performance
By Caitlin Donaldson, Data Analyst, Bunchball Recent research by Deloitte found that 62% of organizations view customer experience provided through contact centers as a competitive differentiator....
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What We’re Hearing from Call Center Managers
Bunchball recently polled call center managers – once during my Call Center Week presentation and then a second time after a subsequent webinar. The results were quite intriguing. This infographic sums...
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